The agent that books your flights is quietly better than you, and it’s not close. It prices fares at 3am, rebooks the cancellation before you wake up, and never argues with the gate agent because it doesn’t have pride to protect. The human travel planner is having a quiet identity crisis.
The interesting part isn’t the savings. It’s that the agent removed the one thing business travel was really selling — the small, soothing illusion that someone competent was handling your chaos.